Our policies

At Oh My Lamps!, we strive to provide you with an exceptional shopping experience. Please read through our store policies carefully before making a purchase. Your satisfaction is important to us, and these guidelines help ensure a smooth and transparent process.

Shipping Policy

  • Domestic Shipping: We ship to all locations within UK. All orders are processed within 1-2 business days. Shipping times vary depending on location, but typically range between 3-5 business days.
  • International Shipping: We offer international shipping to select countries. Shipping fees and delivery times may vary based on location. Any applicable customs fees, duties, or taxes are the responsibility of the buyer.
  • Shipping Costs: Shipping rates are calculated at checkout based on the size, weight, and destination of your package.
  • Packaging: We take great care in packing your vintage lamps to ensure they arrive safely. We use eco-friendly packaging materials wherever possible.
  • Tracking: Once your order has shipped, you will receive a confirmation email with tracking information.

Return & Refund Policy

  • Vintage Items: Due to the unique and delicate nature of vintage items, all sales are generally final. However, we want you to be happy with your purchase. If your item arrives damaged or is significantly different from the description, please contact us within 7 days of receiving your order, and we will work with you to find a resolution.
  • Damaged Goods: If your item arrives damaged, please provide photos of the damage and packaging. We will offer a replacement (if available) or a full refund.
  • Refund Process: Refunds will be issued to your original payment method within 5-10 business days after the return or damage claim is approved.
  • Exceptions: Custom-made or special-order items are not eligible for returns.

Payment Methods

We accept the following forms of payment:

  • Credit & Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Other payment options (e.g., Apple Pay, Google Pay, etc., depending on your platform)

Product Descriptions & Authenticity

All of our lamps are genuine vintage items. Due to their age, some items may show signs of wear, which adds to their unique character and charm. We do our best to accurately describe each item and provide detailed photos, so you know exactly what you're purchasing.

Privacy Policy

Your privacy is important to us. We will never share, sell, or distribute your personal information. All payment and personal information is securely processed, and we only use your information for order fulfillment and communication.

Customer Support

We are committed to offering the best customer service possible. If you have any questions about your order, need assistance with a product, or want to inquire about a specific lamp, please don't hesitate to contact us via email. 

Sustainability Commitment

At Oh My Lamps!, we believe in sustainable practices. By offering vintage lamps, we are giving these beautiful pieces a second life and helping reduce waste. We also strive to use eco-friendly packaging and minimize our environmental impact wherever possible.

Thank you for choosing Oh My Lamps!
We appreciate your business and look forward to illuminating your space with our one-of-a-kind vintage lamps!